Poker Table Shipping & Receiving Instructions From BBO

Important!

This page, along with our return and warranty policies are arguably the most important pages on our website so please make sure you familiarize yourself with how to protect yourself from shipping damage! If you note damages accordingly, we are able to quickly solve any issues and send out replacement parts and provide our world class customer service!

SHIPPING AND RECEIVING

INSTRUCTIONS:

All orders from BBO Poker Tables which require shipping are subject to the following shipping guidelines. Please read this carefully, if you do not report damage to your products according to the proper protocol you waive your liability to file shipping insurance and BBO Poker Tables will not be responsible for damages or filing concealed damage. Please read this carefully.

All poker and gaming tables from BBO Poker Tables ship on pallets via ground freight, fully insured. Our carrier will call you prior to delivery to schedule a day and time to deliver your table. Please note, most freight carriers require a 4 hour time window for delivery. ALL deliveries are CURBSIDE ONLY unless you have set up white glove/inside delivery with us PRIOR to your table shipping.If inside delivery is added on at the time of delivery with the carrier, an additional invoice will be issued to cover the service.

In the event that your table is damaged in transit, as long as your follow our receiving instructions we will be able to send out a replacement for you immediately.

For optimal handling and assembly, we strongly advise having two individuals carry and assemble the table. To prevent any potential damage to the armrest, please refrain from dragging it on the floor during assembly. Your care ensures the longevity and quality of your table.

HERE’S HOW TO PROPERLY RECEIVE YOUR

POKER AND GAME TABLE

Once your table arrives the delivery driver is going to hand a form called the "DR" or Delivery Receipt. Once you receive this document sign it to state that you accept liability to inspect and go ahead and take a look at the boxes.

BOX COUNT

Count the number of boxes on the pallet and make sure your count matches that on the Delivery Receipt. Report any missing boxes to the driver and NOTE ON THE DELIVERY RECEIPT

CHECK FOR DAMAGE

Next inspect all the boxes for anything that looks like damage. A punctured or smashed box, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE DELIVERY RECEIPT. If you do not note the damage on the Delivery Receipt you are confirming that you received the goods in perfect condition and you release the shipping company of any liability on the shipment. Given the chance that the driver informs you to sign so he can leave prior to inspection, kindly inform him that he has to wait for the inspection (typically you get 15mins to inspect) and you have the right to refuse any damaged portions of the shipment.

Remember, if you sign the delivery receipt and do not note any damages, you cannot claim damage afterward.

In the event that something is damaged:

Note the damage to the driver and make sure you have it in writing on the delivery paperwork. Send an email to TICKET@BBOPOKERTABLES.COM along with photos of the damage and we will make sure your replacement pieces get arranged to be shipped out quickly.

DO NOT accept the damaged box, send it back with the driver. Please keep the boxes which are in good condition.

CONCEALED DAMAGE

If you notice concealed damage while unpacking your table that were not clearly visible during delivery please contact us at ticket@bbopokertables.com with pictures of the concealed damage within 3 business days of receiving your shipment. Please note BBO POKER TABLES or our carriers are not liable for damages that occur while moving your table into your residence or business, so please make sure you have assistance on the day your table arrives to insure you and your table make it inside safely as your new table is quite HEAVY. DO NOT DELAY

CONTACT BBO POKER TABLES

We can be reached by phone Mon - Fri 8:30AM to 5PM PST or 24 hours a day through email at:

support@bbopokertables.com

(Emails will be responded to within 24 business hours or less)

Phone

+1 877-841-9301

Address

BBO Poker Tables Headquarters

6775 Speedway Blvd

Las Vegas, 89115

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Need Help Ordering? +1 877-841-9301

POKER TABLES ∨

BBO Open Box Sale

Poker Table Supplies ∨

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SIGN IN/SIGN UP

CHAT

Quick Links

About BBO Poker Tables

Products

Social and Community

Need Help Ordering? +1 877-841-9301

USEFUL STUFF ∨