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We back our tables with a limited lifetime structural warranty so you can rest easy that your BBO/GTT table will be the center of your game for years to come! Our warranty covers the table’s structure, including materials, fasteners, pedestals, and feet, ensuring it withstands its intended load without failure or significant deformation. Consumable components such as table finish, playing surface layouts, armrest material, and foam components are not covered under the lifetime warranty. These items naturally wear with use but are available for purchase and replacement on our website. Our chairs, ottoman, and benches are covered under a 2-year warranty. The warranty does not cover damage or issues resulting from customer modifications or improper use including but not limited to:

Damage due to use not intended for the product such as rocking, dragging, exceeding weight limit, standing or climbing, etc.

Damage from neglect, abuse, misuse, improper storage, or accidents

Inadequate maintenance, cleaning, or care including concerns such as pet hair, environmental growth, uninvited guests, or water damage)

Warranty is Non-Transferable: Valid only for the original purchaser.

Electronics: Electronic components are warrantied for 2 years from the date of delivery.

LED Customizations: Modifying or customizing LED components will void the warranty.

Refinishing the Table: Any refinishing or modifications to the table will void the warranty.

Assembly Adjustments: Incorrect assembly adjustments can void the warranty, so please follow our assembly guidelines.

Improper Use voids the warranty. Examples of improper use include but are not limited to rocking, dragging, exceeding weight limits, standing or climbing, etc.

Damage from neglect, abuse, misuse, improper storage, or accidents

Inadequate maintenance, cleaning, or care including concerns such as pet hair, environmental growth, uninvited guests, or water damage)

BBO Poker Tables and Game Theory Tables will provide replacement components for valid warranty claims. Replacements will be shipped to you, and you’ll be responsible for installation, as we do not offer in-house technician services. We’re committed to keeping your BBO/GTT table and chairs at the center of your gaming experience.

Please notify intentions of return/ exchange and to receive RMA by emailing us at support@bbopokertables.com.

BBO Poker Tables cannot assist, by law, any concealed damage claims if damages were not noted on the bill of lading during the time of delivery. Freight shipping is not the same as ground package shipping (UPS, FedEx, Amazon) and it is important to note any damages on the bill of lading and through our Copperwire TNT system. Please closely read our Shipping Receiving Instructions as freight shipping is different than small package ground shipping.

All orders are subject to our terms and conditions and shipping policies.

Please note that manufactures claims are very different from shipping damage, please familiarize yourself with our Shipping Receiving Instructions and always use our Copperwire Track and Trace to be covered from freight shipping damage.

Concealed damage from not properly inspecting, documenting damage and signing the bill of lading is not manufacturers defect and BBO Poker Tables has no ability, by freight law, to pursuit compensation for the damages incurred. We do not want to see this situation, so it’s very important to follow our Shipping and Receiving Instructions, actively note damages during deliery, and use our Copperwire Track and Trace system.